Takara Bio USA is now a Division of Clontech Laboratories
On January 1, 2008, Takara Bio USA (TBU) and Clontech Laboratories were merged. Effective September 2, 2008, Takara Bio USA's orders will be managed through Clontech's order fulfillment system.
This will mean that Purchase Orders for TBU products must be issued to Clontech Laboratories, and credit card transactions will appear as Payable to Clontech Laboratories.
Your orders can now be placed either with the TBU or Clontech Customer Service Groups, and will continue to be shipped from TBU's Madison, Wisconsin location.
Change Summary:
Product Information and Availability:
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The product names, part numbers, and pricing for Takara Bio USA products will stay the same.
Where to Order:
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Your TBU contact information and Customer Services contacts will stay the same. The number for placing orders and checking on order status is still 1-888-251-6618.
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Takara Bio USA products now may also be ordered through Clontech's Customer Services/Ordering team at 1-800-662-2566.
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Takara products can still be ordered online at www.takara-bio.us .
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Takara Bio USA's products will continue to be available through Fisher Scientific.
Note: Orders for TBU products and Clontech products can now be placed on the same Purchase Order. Customer Service reps at either of the phone numbers listed above can place the order for you.
Your Order:
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Purchase Orders must be issued to Clontech Laboratories.
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Credit card transactions will appear as payable to Clontech Laboratories.
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Takara Bio USA Customer Numbers will be replaced by Clontech Customer Numbers. You will be informed of your new customer number when you place your first order.
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Your company’s processes may require you to establish Clontech as a vendor on your systems (if you are not already a Clontech customer) before you can issue a PO or make a payment to us. Please call Clontech at 1-800-662-2566 for more information.
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Invoices will be issued by Clontech.
Note: . All quotes will be honored. Reference your Takara quote number when placing your order and Clontech will issue you a new replacement Sales Agreement number that should be used when placing subsequent orders.
Shipping:
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Takara Bio USA Products will continue to be shipped from TBU's Madison, Wisconsin location.
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The majority of Takara Bio USA's products will continue to ship Overnight, Fed Ex Standard delivery, for $35.00. (Shipping terms are now FCA point of destination). See http://www.takara-bio.us/files/ONLINE%20ORDER%20-%20Shipping%20Summary.pdf for details.
Terms and Conditions:
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Takara Bio USA's Terms and Conditions have changed. Please see http://www.clontech.com/products/how_to_order.asp for details. TBU's new Terms and Conditions will also be listed on the back of your Clontech invoices ..
Sales Support:
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You can continue to contact TBU directly for sales inquiries at 1-888-251-6618.
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You may now also choose to receive Sales Support on Takara products from Clontech's team of Territory Managers (see http://www.clontech.com/about/sales.asp).
Technical Support:
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Continue to contact TBU Tech Support at 1-888-251-6618 or tech@clontech.com for technical inquiries about Takara products.
Open and Standing Orders, Open Invoices:
The above process changes will apply to all purchases made from September 2 onward. For any standing or open orders or open invoices you have with Takara Bio USA, please note:
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Open orders will be transitioned on September 2 from TBU into Clontech's systems by our Customer Services team. You will not be required to resubmit any orders, but remittance will need to be made to Clontech as indicated on the invoice issued by Clontech. .
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Customers with standing purchase orders on September 2 will receive an order acknowledgment document from Clontech.
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On September 2, the TBU Accounts Receivable function will transfer to Clontech, and thereafter payments for any TBU unpaid invoices should be made to Clontech. Questions concerning unpaid invoices can be directed to 650-919-7328.
Thank you for your patience during this change. We hope that this transition will provide you with increased product selection and more robust support for Takara products. If you have questions or concerns, please contact either the TBU or Clontech Customer Services teams:
TBU Customer Services/Ordering: 1-888-251-6618 or info@takara-bio.us
Clontech Customer Services/Ordering: 1-800-662-2566 or orders@clontech.com
