Website Privacy Policy
This Privacy policy was last updated on May 19,
2010.
1. Acknowledgement and Acceptance of Terms
Clontech Laboratories, Inc. is committed to
protecting your privacy. This Privacy Statement sets forth our current privacy
practices with regard to the information we collect when you or your computer
interact with our Website. By accessing www.clontech.com, or any sub domain of
clontech.com and www.takara-bio.us/am
(“Website”) you acknowledge and fully understand Clontech’s
Privacy Statement and freely consent to the information collection and use
practices described in this Website Privacy Statement.
2. Participating Merchant Policies
Related services and offerings with
links from this Website, including vendor sites, have their own privacy
statements that can be viewed by clicking on the corresponding links within
each respective Website. Online merchants and others who participate in Clontech’s services are encouraged to participate in
industry privacy initiatives and to take a responsible attitude towards
consumer privacy. However, since we do not have direct control over the
policies or practices of participating merchants and other third parties, we
are not responsible for the privacy practices or contents of those sites. We
recommend and encourage that you always review the privacy policies of
merchants and other third parties before you provide any personal information
or complete any transaction with such parties. Viawarp
is the merchant company for all Clontech Web sales
transactions. Viawarp as a merchant services company
processes all credit checks for Clontech.
3. Notice
Where Clontech collects personal information directly from
individuals in the
The Clontech Website uses cookies technology for tracking purposes
and consistent user feedback to better our customers experience and
expectations. Cookies are not linked to customer information. Our third party
advertising partner employs a software technology called clear gifs (a.k.a. Web
Beacons/Web Bugs), that help us better manage content on our site by informing
us what content is effective. Clear gifs are tiny graphics with a unique
identifier, similar in function to cookies, and are used to track the online
movements of Web users. In contrast to cookies, which are stored on a
user’s computer hard drive, clear gifs are embedded invisibly on Web pages and
are about the size of the period at the end of this sentence. We do not tie the
information gathered by clear gifs to our customers’ personally identifiable
information.
Some of our
business partners (i.e. tracking utility company) utilize cookies and Web
beacons to help us track aggregate data on our Website. We have no access or control of these third
party tracking utilities.
Services used: Clontech uses Viawarp as our
merchant services for processing credit card purchases. Clontech
uses an analytics company to track usability on our Website in order to improve
our service to our customers.
4. Choice
Clontech will offer individuals the opportunity to
choose (opt-out or opt-in) regarding future correspondence when subscribing to
our Website for any current information. The Company will provide individuals
with reasonable mechanisms to exercise their choices regarding receipt of
information from Clontech. Individuals are
given the opportunity to opt out when they receive an email notification from Clontech, simply click on the unsubscribe link of the
e-mail). Individuals can also go to the literature request form on
the Website and opt out of future messages.
5. Transfers to Agents
The Company will obtain assurances from their agents
that they will safeguard personal information consistently with this Policy.
Examples of appropriate assurances that may be provided by agents include: a
contract obligating the agent to provide at least the same level of protection
as is required by the relevant Safe Harbor Principles, being subject to EU
Directive 95/46/EC (the EU Data Protection Directive), Safe Harbor
certification by the agent, or being subject to another European Commission
adequacy finding.
6. Access and Correction
Upon request, Clontech will grant individuals reasonable access to
personal information that it holds about them. In addition, the Company will
take reasonable steps to permit individuals to correct, amend, or delete
information that is demonstrated to be inaccurate or incomplete.
In addition
customers can contact Clontech directly via the feedback form on the Website
to opt out or update their contact information. Simply type “opt out” in the
comment box and the information will updated within 30 days.
7. Security
Clontech will take reasonable precautions to protect
personal information in its possession from loss, misuse and unauthorized
access, disclosure, alteration and destruction. We reserve the right to
disclose your personally identifiable information as required by law and when
we believe that disclosure is necessary to protect our rights and/or comply
with a judicial proceeding, court order, or legal process served on our Website.
The security of
your personal information is important to us. When you enter sensitive
information (such as credit card number, we encrypt that information using
secure socket layer technology (SSL).
We follow generally
accepted industry standards to protect the personal information submitted to
us, both during transmission and once we receive it. No method of
transmission over the Internet, or method of electronic storage, is 100%
secure, however. Therefore, while we strive to use commercially acceptable
means to protect your personal information, we cannot guarantee its absolute
security.
The Clontech
Website uses SSL encryption to transmit sensitive information.
8. Data Integrity
Clontech will use personal information only in ways that are
compatible with the purposes for which it was collected or subsequently
authorized by the individual. The Company will take reasonable steps to ensure
that personal information is relevant to its intended use, accurate, complete,
and current.
9. Enforcement
Clontech will conduct compliance audits of its
relevant privacy practices to verify adherence to this Policy. Any employee
that the Company determines is in violation of this policy will be subject to
disciplinary action.
10. Changes to this Statement
Clontech Laboratories, Inc. has the discretion to
occasionally update this privacy statement. When we do, we will also revise the
“updated” date at the top of this Privacy page. We encourage you to
periodically review this privacy statement to stay informed about how we are
helping to protect the personal information we collect. Your continued use of
the service constitutes your agreement to this privacy statement and any
updates.
If we decide to
change our privacy policy, we will post those changes to this privacy
statement, the home page, and other places we deem appropriate so that you are aware
of what information we collect, how we use it, and under what circumstances, if
any, we disclose it.
We reserve the
right to modify this privacy statement at any time, so please review it
frequently. If we make material changes to this policy, we will notify
you here, by email, or by means of a notice on our home page.
11. EU Safe Harbor
Clontech complies with the EU Safe Harbor framework
as set forth by the Department of Commerce regarding the collection, use, and
retention of data from the European Union. Clontech
will respond to your request to delete or change your personal information
within 30 days. See our contacting us section below for more information on
this request.
12. Contacting Us
If you have questions regarding our Privacy Statement,
its implementation, failure to adhere to this Privacy Statement and/or our
general practices, please contact us at privacy@clontech.com, webmaster@clontech.com, or send your comments to
:
Clontech Laboratories, Inc
Attn: Customer Service
Clontech Laboratories, Inc. will use commercially
reasonable efforts to promptly respond and resolve any problem or question.
Clontech has committed to handling such personal
information in accordance with the Safe Harbor Principles. Clontech's
certification can be found at http://web.ita.doc.gov/safeharbor/shlist.nsf/webPages/safe+harbor+list. For more information about the Safe Harbor
Principles, please visit the U.S. Department of Commerce's Website at http://www.export.gov/safeharbor/sh_overview.html.
Special Note:
Clontech is a licensee of the TRUSTe Privacy
Program. TRUSTe is an independent organization
whose mission is to build user’s trust and confidence in the Internet by
promoting the use of fair information practices. This privacy statement
covers the Website www.Clontech.com. Because this Website wants to
demonstrate its commitment to your privacy, it has agreed to disclose its
information practices and have its privacy practices reviewed for compliance by
TRUSTe.
If you have questions or concerns regarding this
statement, please contact
us. If you do not receive acknowledgement of your inquiry or your inquiry
has not been satisfactorily addressed, you should contact TRUSTe
at http://watchdog.truste.com/pvr.php?page=complaint&url=
Clontech complies with the EU Safe Harbor framework
as set forth by the Department of Commerce regarding the collection, use, and
retention of data from the European Union.
The Watchdog Dispute Resolution
link:
http://watchdog.truste.com/pvr.php?page=complaint&url=
LICENSING and TRADEMARKS:
PCR Notices: Limited Use Label Licenses
Other: Limited Use Label Licenses
Trademarks: DISCLAIMERS
This document has been designed to provide information about Takara Bio USA and the products it distributes. While Takara Bio USA has made great efforts to provide accurate and current information, Takara Bio USA shall not be liable in any way for possible errors or omissions in the contents of this document. We make NO warranty or representation, express or implied, that the information contained or referenced herein is accurate or complete. Takara Bio USA shall NOT be liable in any manner whatsoever for direct, indirect, incidental, consequential or punitive damage arising out of or in connection with the use of (or inability to use) this information.